The Denim Atelier

Shipping Policy

The Denim Atelier is operated by SAM AND NIK COMPANY, GSTIN 27BBRPS1351R1ZQ.

1. Delivery availability and charges

Delivery availability depends on your address and courier serviceability.

Applicable delivery charges will be shown at checkout or communicated in your order quotation before payment.

International orders require separate confirmation of destination serviceability, shipping charges and estimated delivery time before acceptance.

2. Ready-stock delivery within India

Estimated delivery for ready-stock products is 3–7 working days after payment confirmation, subject to courier serviceability.

If a different estimate applies, we will communicate it before confirming the order.

3. Custom-made jeans delivery within India

Estimated delivery for custom-made and clone jeans is 14–21 calendar days after payment and final approval of measurements, fabric and design details.

For clone orders, this period begins only after we have also received and assessed the reference jeans, where required.

This estimate includes production and delivery within India. Time spent awaiting measurements, reference garments or customer approval is not included.

If a selected fabric or requested design requires additional time, we will explain the revised estimate and obtain your agreement before proceeding.

4. International delivery

The domestic delivery estimates above do not apply to international orders.

International production, dispatch and estimated delivery timelines will be communicated separately before the order is accepted.

The customer is responsible for international shipping and applicable destination duties, taxes, customs-clearance charges and carrier handling fees, except where we expressly agree otherwise or applicable law requires a different arrangement.

Customs authorities determine applicable duties and taxes. These may be collected separately from the order payment. We will clarify whether any such charges are included in our quotation.

Customs processing may affect delivery times. Acceptance of an international order depends on applicable shipping and import/export requirements.

5. Dispatch and tracking

Once dispatched, we will share available tracking details through the contact information supplied with your order.

Please provide an accurate delivery address, postal code and telephone number.

6. Delays and unsuccessful delivery

If we become aware of a delay, we will communicate a revised expected delivery date.

We will assist with tracking and resolving delivery problems. Nothing in this policy removes applicable rights concerning delayed or undelivered orders.

If delivery fails because the supplied address is incorrect or the recipient is unavailable, contact us to arrange the next step. Any applicable redelivery charge will be explained and agreed before redelivery.

You will not be charged for redelivery caused by an error on our side.

7. Shipping for Lifetime Minor Repairs & Alterations

Our Lifetime Minor Repairs & Alterations benefit applies for the usable life of the original garment to eligible ready-stock, custom-made and clone jeans, including sale and discounted purchases, wherever the requested minor work is technically possible.

Ready-stock service shipments within India: The customer pays shipping to our atelier and shipping back from the first request onward.

Custom-made and clone service shipments within India: For requests received within 30 calendar days of original delivery, standard two-way shipping is free, subject to serviceability. After that period, the customer pays both journeys.

International service shipments: Eligible minor repair and alteration work remains free. The customer pays both shipping journeys and applicable duties, taxes, customs-clearance charges and carrier handling fees, including for requests within the first 30 days.

Please send photographs and obtain our instructions before shipping. Approval based on photographs is preliminary and subject to physical inspection.

If the requested work cannot be completed, we will explain why and arrange return. The same shipping and customs-charge rules apply.

The 30-day domestic free-shipping period does not restart after a repair or alteration. Service completion and return-delivery estimates will be communicated after assessment.

These provisions do not override remedies due for defects, incorrect supply or errors on our side.

8. Returns and exchanges

The seven-day ready-stock return and exchange process is separate from lifetime repair and alteration services.

Contact us before returning an item. Our Returns / Cancellation Policy explains eligibility, shipping responsibility, international charges and refund arrangements.

9. Contact us

Email: studio@thedenimatelier.in
Telephone: +91 9321875151

SAM AND NIK COMPANY
India House, Building No. 1, Ground Floor, Behind Enrich/Bharat Furnishing, Kemps Corner, Mumbai – 400036, Maharashtra, India.