The Denim Atelier

Returns / Cancellation Policy

The Denim Atelier is operated by SAM AND NIK COMPANY, GSTIN 27BBRPS1351R1ZQ.

1. Scope

This policy applies to purchases made directly from The Denim Atelier, including international orders accepted by us.

International orders and service shipments require prior confirmation of availability, shipping arrangements and applicable charges.

Nothing in this policy limits mandatory consumer rights applicable to your purchase.

2. Ready-stock returns and exchanges

You may request a size exchange or refund within seven calendar days of delivery, including for sale and discounted ready-stock jeans.

For voluntary returns or exchanges, garments must be unwashed, unaltered and unworn apart from a brief indoor fitting, with original tags attached. They must be free from stains, odours and customer-caused damage.

Contact us within the seven-day period for return instructions. Exchanges depend on availability. If the requested size is unavailable, you may choose a refund.

Any applicable domestic voluntary return or exchange shipping charges will be disclosed before purchase and confirmed when arranging the return. International charges are explained in Section 7.

These conditions do not restrict rights concerning defective or incorrectly supplied products.

3. Custom-made and clone jeans

Custom-made and clone jeans are produced specifically for your approved measurements, fabric and design.

Once fabric cutting or personalisation begins, change-of-mind cancellations, returns and refunds are not available. This includes requests arising solely from a preference for different measurements, fabric or styling after production begins.

Fit adjustments may be available under our Lifetime Minor Repairs & Alterations benefit.

This restriction does not apply to defects, incorrect supply or material departures from agreed specifications, and remains subject to applicable consumer law.

4. Lifetime Minor Repairs & Alterations

We offer free minor repairs and fit alterations for the usable life of ready-stock, custom-made and clone jeans purchased directly from The Denim Atelier, including sale and discounted purchases.

International customers may also use this benefit, subject to the shipping and customs provisions below.

Eligible work may include shortening hems, small waist adjustments and restitching opened seams, wherever technically possible. There is no service charge for work accepted under this benefit.

“Lifetime” means the usable life of the original garment. Eligibility depends on fabric strength and condition, garment construction, available seam allowance and the requested work.

This benefit does not include complete remakes, replacement jeans, major resizing, extensive reconstruction or restoration of worn-out fabric. It does not guarantee that every requested change is possible or that a repair will be invisible.

5. Assessment process

1. Contact us with your order reference or other proof of purchase.
2. Send photographs of the complete garment and close-ups of the area requiring attention. Describe the requested work.
3. If the work appears feasible, we will provide shipping instructions.
4. Send the garment clean and dry only after receiving our instructions.
5. After receipt, we will physically inspect the garment and confirm feasibility.

Approval based on photographs is preliminary. Physical inspection may reveal limitations that were not visible in the photographs.

For accepted work, we will communicate the completion estimate and explain any likely visible changes before proceeding.

If the work cannot be completed, we will explain why and arrange return of the garment. The applicable shipping and customs charges still apply, even where physical inspection shows that the work is not feasible.

6. Domestic shipping for lifetime services

Ready-stock jeans, including sale items: The customer pays shipping to our atelier and shipping back from the first service request onward.

Custom-made and clone jeans, including discounted orders: For requests received within 30 calendar days of original delivery, standard two-way shipping within India is free, subject to courier serviceability.

After those 30 days, eligible work remains free, but the customer pays both shipping journeys.

The 30-day period starts from the original delivery date and does not restart after a repair or alteration.

These charges do not override remedies due for defects, incorrect supply or errors on our side.

7. International returns, exchanges and lifetime services

For voluntary international returns, exchanges, minor repairs and alterations, the customer bears the applicable transportation costs and customs-related charges.

These may include shipping to India, shipping back to the customer where required, import or re-import duties, taxes, customs-clearance charges and courier handling fees.

The free first-30-day shipping benefit for custom orders applies only to domestic shipments within India. It does not cover international shipping.

For a return for refund, the customer bears the return shipping and applicable charges; there is no replacement shipping charge unless another garment is sent.

For voluntary returns, original international delivery charges already incurred are not refunded, except where required by law. Duties or taxes paid directly to a customs authority or carrier may need to be reclaimed from that organisation under its procedures. We cannot guarantee their recovery.

Contact us before sending an international parcel. Shipment acceptance depends on applicable import/export requirements and courier serviceability. Customs documentation must accurately describe the shipment.

These provisions do not remove mandatory rights or shift costs to the customer where we are legally responsible for a defect, incorrect supply or other failure.

8. Defects, damage or errors on our side

Contact us promptly if your order arrives damaged, contains the wrong item or materially differs from agreed specifications.

Provide your order reference and a description of the issue. Photographs may help; an unboxing video is not mandatory.

Where the issue results from our measurement-taking, production or fulfilment, we will arrange an appropriate remedy without charging for necessary correction or related shipping. Depending on the circumstances and applicable rights, this may include repair, alteration, replacement, remake or refund.

The seven-day voluntary-return window and lifetime-service limitations do not extinguish applicable rights concerning defects discovered later.

9. Cancellations

Ready-stock orders may be cancelled before dispatch for a full refund. After dispatch, the returns procedure applies.

Custom orders may be cancelled before fabric cutting or personalisation starts for a full refund. We will obtain approval of the order specifications before starting that work.

For accepted international cancellations after dispatch, actual, disclosed and legally recoverable transportation or customs charges may apply. We will explain any proposed deduction. Charges that were not incurred will not be deducted.

If we cannot fulfil an order, we will notify you and refund the amount paid for the unfulfilled order.

10. Refund processing

Returned products will be inspected, and we will communicate the outcome. If a voluntary return is declined, we will explain why.

Approved refunds will be initiated within seven working days of approval, or sooner where required by applicable law. Banks and payment providers may require additional time to credit the amount.

Refunds will normally be made to the original payment method. If this is not possible, an alternative will be agreed with you. Store credit will not replace a refund without your agreement where a refund is due.

For international payments, currency conversion or bank charges may affect the amount credited by your financial institution.

11. Contact and grievances

Niku Shah
Grievance Officer – Customer & Privacy Matters
SAM AND NIK COMPANY

Email: studio@thedenimatelier.in
Telephone: +91 9321875151

Address: India House, Building No. 1, Ground Floor, Behind Enrich/Bharat Furnishing, Kemps Corner, Mumbai – 400036, Maharashtra, India.

Please include your order reference and the assistance required.

Consumer grievances will be acknowledged within 48 hours and addressed within one month. Nothing in this policy excludes or limits rights available under applicable consumer law.