The Denim Atelier

Privacy Policy

Last updated: 8 September 2026

1. Who we are

The Denim Atelier is operated by SAM AND NIK COMPANY, GSTIN 27BBRPS1351R1ZQ.

Our website is https://thedenimatelier.in.

Our business address is:

India House, Building No. 1, Ground Floor, Behind Enrich/Bharat Furnishing, Kemps Corner, Mumbai – 400036, Maharashtra, India.

This policy explains how we handle personal information when you browse our website, contact us, request a consultation, create an account or place an order.

2. Information we collect and why

Depending on how you interact with us, we may collect:

Contact information: Your name, email address, telephone number and correspondence, to respond to enquiries and communicate about appointments and orders.
Order information: Billing and delivery addresses, products, sizes, order history and transaction references, to process purchases, arrange delivery and handle support.
Custom-denim information: Measurements, fit preferences, fabric selections and photographs or garment details you choose to provide, to assess and fulfil personalised services.
Account information: Information supplied when registering or managing an account, to provide account access and order management.
Technical and usage information: Browser and device information, IP addresses, pages visited and website interactions, to operate and secure the website, investigate errors and understand its use.

Please provide only information needed for your enquiry or order. Avoid sending identity documents, medical information or unrelated personal details.

3. Payments

Payments are handled through the payment provider presented at checkout, including Razorpay where available.

The payment provider processes payment credentials under its own privacy policy. We receive information needed to confirm and administer your payment, such as payment status and transaction references.

Do not send card details, banking passwords, UPI PINs or one-time passwords through our enquiry forms, email or messaging channels.

4. Cookies and analytics

Our website uses cookies and similar technologies for functions such as maintaining shopping carts, account sessions and website security.

Google Analytics is connected through Google Site Kit to help us understand website traffic and interactions. Depending on the active configuration and your browser or consent settings, analytics may record page views, device information, approximate location and shopping interactions.

You can manage cookies through your browser settings. Blocking necessary cookies may affect account, cart or checkout functions. Where cookie-choice controls are provided, you can also use them to manage optional tracking.

Google explains its handling of information at https://policies.google.com/privacy.

5. Who may receive information

Information may be shared where needed with:

Hosting and website service providers, including Hostinger.
Payment providers processing your transaction.
Delivery and logistics providers fulfilling your order.
Personnel and service providers assisting with consultations, garment production, alterations and customer support.
Email, communications and analytics providers supporting website and business operations.
Professional advisers or public authorities where disclosure is required by law or necessary to address a dispute or protect legal rights.

The information shared depends on the task being performed. Some providers may process information outside India.

6. Reviews, uploads and external websites

If you submit a review or comment, the content and display name may be visible publicly. Avoid including private contact or order information in public submissions.

Photographs supplied for a consultation may contain embedded information, such as location metadata. Remove unnecessary metadata before sending them.

Our website may link to social platforms or display third-party content. Those services operate under their own privacy policies and may collect information when you interact with them.

7. Retention

We retain information for the purposes described in this policy, including fulfilling orders, providing support, maintaining accounts and meeting accounting, tax or other legal obligations.

Retention depends on the type of information, ongoing service needs and applicable requirements. Certain records may need to be retained after an account is closed or a deletion request is received. Backup copies may remain until they are replaced or expire through the backup cycle.

8. Your requests and choices

You can contact us to request access to, correction of or deletion of personal information associated with you, or to raise concerns about its use.

Where processing relies on consent, you may contact us to withdraw that consent. This may affect services that require the information, and does not remove applicable record-keeping obligations.

We may need to verify your identity before responding. Please initially provide only the information needed to identify your request, such as the email address used to contact us or your order reference.

If you receive promotional communications, you can ask us to stop them. Necessary order and service communications may continue.

9. Security

No website, transmission method or storage system can be guaranteed completely secure. Please protect your account credentials and notify us promptly if you suspect unauthorised use of your account or information.

10. Children

Our services are intended for adults. A parent or guardian should contact us when arranging a service for a person under 18.

If you believe a child has provided personal information without appropriate authorisation, please contact us so we can investigate and take appropriate action.

11. Privacy and grievance contact

For privacy requests or customer complaints, contact:

Niku Shah
Grievance Officer – Customer & Privacy Matters
SAM AND NIK COMPANY

Email: studio@thedenimatelier.in
Telephone: +91 9321875151

Postal address: India House, Building No. 1, Ground Floor, Behind Enrich/Bharat Furnishing, Kemps Corner, Mumbai – 400036, Maharashtra, India.

For consumer grievances, we will acknowledge receipt within 48 hours and seek to resolve the complaint within one month. Other requests will be handled within applicable legal timelines.

12. Changes to this policy

We may update this policy when our services, information-handling practices or applicable requirements change. The revised version will appear on this page with an updated date.