The Denim Atelier
Payment Policy
The Denim Atelier is operated by SAM AND NIK COMPANY, GSTIN 27BBRPS1351R1ZQ.
1. Payment methods
Available payment methods are displayed at checkout or provided in your confirmed order quotation.
Online payments are processed through the payment gateway presented during payment, including Razorpay where enabled. The availability of cards, UPI, net banking and other methods depends on the gateway and your transaction.
Bank transfers should be made only to business bank details supplied directly through our official contact channels.
Cash on delivery is not available.
2. Ready-stock orders
Ready-stock orders require full payment before dispatch.
An order is treated as paid once successful payment is confirmed through our payment provider or receiving bank. A payment screenshot alone does not establish receipt of funds.
3. Custom-made and clone orders
The price, payment schedule and any delivery charges will be communicated before you confirm your order.
Any deposit or balance-payment arrangement must be expressly agreed in writing. Making an enquiry or booking a consultation does not by itself confirm a production order.
Production begins after the agreed payment has been received and the required measurements, fabric and design details have been approved. Where a reference garment is needed, it must also have been received and assessed.
4. Prices and charges
The applicable currency, product price, taxes and delivery charges will be stated at checkout or in your written quotation before payment.
Please review the total before completing the transaction. Additional work or changes outside the agreed order will be quoted for approval before proceeding.
If we identify a pricing error, we will explain it and give you the option to accept the corrected price or cancel for a refund of the amount paid. We will not charge an additional amount without your agreement.
5. International payments
International orders are accepted only after we confirm delivery availability and payment arrangements.
International payment acceptance depends on the methods supported and enabled by our payment provider. A payment method available for domestic orders may not support an international transaction.
Applicable shipping charges will be communicated before payment. Customers are responsible for applicable destination duties, taxes, customs-clearance charges and carrier fees unless expressly agreed otherwise or required otherwise by law.
Your bank or payment provider may apply currency-conversion or international-transaction charges. These are separate from charges collected by The Denim Atelier.
6. Failed, pending or duplicate payments
If money has been debited but you have not received an order confirmation, contact us with the payment reference, date, amount and email address used for the order.
Please check with us before paying again to avoid a duplicate transaction.
For failed or pending payments, we will assist with checking the transaction status. Reversal timelines depend on the bank or payment provider.
If we confirm that we received a duplicate payment for the same order, the excess amount will be refunded.
7. Cancellations and refunds
Cancellation and refund eligibility is governed by our Returns / Cancellation Policy.
Approved refunds will be initiated within seven working days of approval, or sooner where required by applicable law. Your bank or payment provider may require additional time to credit the amount.
Refunds will normally be returned to the original payment method. If that is not possible, an alternative will be agreed with you.
International refunds may be affected by exchange-rate movements and charges imposed by your bank or payment provider. Duties or taxes paid directly to customs authorities or carriers are handled under their respective refund procedures.
8. Payment security
Enter payment credentials only in the authorised payment interface.
We will never ask you to disclose your card PIN, UPI PIN, banking password, CVV or one-time password through email, telephone or messaging.
Do not send sensitive payment credentials through our website enquiry forms. If you receive an unexpected request to pay or a change of bank details, verify it using our official contact information before transferring funds.
9. Payment queries
Niku Shah
Grievance Officer – Customer & Privacy Matters
SAM AND NIK COMPANY
Email: studio@thedenimatelier.in
Telephone: +91 9321875151
Address: India House, Building No. 1, Ground Floor, Behind Enrich/Bharat Furnishing, Kemps Corner, Mumbai – 400036, Maharashtra, India.
For payment assistance, provide your order reference and transaction reference. Do not include passwords, PINs, CVVs or one-time passwords.
Nothing in this policy limits your rights under applicable consumer law.